Rental Information - CTM Hire Ltd

What do I need to hire a vehicle ?

We need to see all of the following documentation at the time of hire:

You will need a recent print out of your drivers record or a check code from the DVLA on collection of the vehicle. You can obtain these by visiting the following DVLA website https://www.gov.uk/view-driving-licence
We can do this for you, either on the day of collection of hire vehicle or before commencement of hire. But we will require for you to Tell us your National Insurance number.

CTM

We require two other forms of ID that are in the same address as your driving licence. This can either be of the following:

In the event of any damage during the duration of the vehicle hire. You will be liable for the cost of the full insurance excess
OVERHEAD damage is not covered by our insurance cover and you will be fully liable for all costs involved
Punctured Tyres are down to the customer
Windscreen damage is fully rechargeable

CTM Van Rental Ltd

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Congestion Charge will need to be paid, if entering the zone, failure to pay will mean a pcn being received by us and an admin charge will be charged for us to transfer liability into your name.
The congestion charge can be paid at the following address https://tfl.gov.uk/modes/driving/pay-to-drive-in-london
If entering the ULEZ all our vehicles are all EURO 6 compliant
Dartford toll crossings are the full responsibility of the customer to ensure this is payed, if using the crossing

https://www.gov.uk/pay-dartford-crossing-charge
Failure to pay the correct charges will result in a Penalty charge notice being issued and a £20+vat admin charge will be incurred, for us to transfer liability into your name.

All prices quoted include insurance
A £200 deposit to be taken by debit/credit card. This is fully refundable providing the vehicle is returned undamaged & refuelled & mileage allowance of 100 miles per day hasn’t been exceeded.
Additional mileage will be charged at 10ppm + VAT
American express & charge cards not accepted
We do offer a discounted rental price if you use your own insurance
Our insurance excess is payable in the event of an accident or theft of vehicle.
You are liable for any damage up to the insurance excess amount
The insurance excess may be increased if there are any endorsements on the hirers licence
We do a Pre-Authorisation on the debit or credit card for the deposit & rental fee, which is then refunded upon return of vehicle. Please note this may take between 3-4 working days to be released to your bank account.
Metro Bank, Monza & online bank customers please note that it is your Bank’s policy to hold these pre authorisations for 28 days.

CTM

Our hiring period is 8am-8am
Failure to return the vehicle by 8am the following day, will incur a further day’s hire charge being applied
Returns are to be made during office opening hours only. Any vehicle returned out of hours, remains the sole responsibility of the hirer until the vehicle keys are handed to a member of staff.
If you wish to extend the hire period, you will need to notify us at the earliest opportunity

A copy of our T&C’S will be given to you on your rental agreement upon commencement of rental

CTM Hire Ltd provides clean and well-maintained vehicles for hire.